Frequently asked questions
Common questions about our free charity clothing collection service in Brisbane, South East Queensland, Adelaide and South Australia.
Donations and items
What clothing and textiles do you accept?
We accept secondhand wearable clothing; handbags, backpacks and all bags; belts (women's, men's and children's); paired footwear; jackets and jumpers; sheets and pillowslips (flannelette and cotton); ties and socks; soft toys (small, up to 30 cm tall); children's clothing; undergarments (women's, men's and children's); towels, face washers and hand towels. See the full list on our What we accept page. What we accept →
What can’t you take?
Please don’t include non-wearable clothing; wet, damp or mouldy textiles; excessively dirty or stained garments; fabric remnants; cushions, pillows, quilts or doonas; plastic wear; bric-a-brac, glass or sharp objects; books or hard toys. Items we can’t accept may be left behind at collection.
Where do the collected clothes go?
Collected clothing and textiles go to our depot for processing and are diverted from landfill.
Collections for charities and op shops
How does collection work for charities and op shops?
Partner charities, op shops and organisations store bagged or baled clothing at their site. Our drivers collect on an agreed schedule, can drop off empty bags, and record every pickup on a collection docket. Partners can book collections and see their collection history in the online charity portal. How it works →
Is the collection service free?
Yes. ACCS does not charge partners for the collection service. (ACCS also does not pay for the goods it collects.)
How do we become a partner?
Fill in the partner sign-up form with your organisation, collection site and contact details. Our team reviews each application and contacts you to confirm the details and finalise the agreement. Become a partner →
How often do you collect?
Collection frequency is agreed with each partner and depends on how much stock builds up at the site and its distance from our nearest depot.
Areas we service
Which areas do you service?
We operate in Queensland from our depot in Underwood (Brisbane and South East Queensland) and in South Australia from our depot in Green Fields (Adelaide). Contact us to check whether we can service your site. Our locations →
I’m an individual with clothes to donate. Can you help?
Our scheduled collections are arranged with partner charities, op shops and organisations. If you have clothing to donate, send us an enquiry or call us and we’ll point you in the right direction. Contact us →